Comporium Communications
  • 19-Jun-2017 to 17-Jul-2017 (EST)
  • Rock Hill, SC, USA
  • Part Time

Responsible for providing customer service responses for Comporium Services with regard to landline telephone, security system product overview, long distance, internet service offerings, and Cable TV to include, but not limited to:  billing, sales and service issues.  Position requires keeping up-to-date on all Comporium products and services and providing world class customer service.  Shift hours are subject to adjust between the hours of 4:00pm and 11:00pm. Hours also include a weekend rotation.   

DUTIES

Respond to customer inquiries either by phone, text, email, or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner.  This includes providing instructional information, sales opportunities and billing assistance, as well as adherence to key performance indicators.

Properly document and capture required customer contact information.

Keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues.

Notify Team Supervisor as to the need for additional training on Comporium products and services as needed.

QUALIFICATIONS

High School Diploma or equivalent requiredAbility to sell required.

Excellent customer service, oral and written communication skills.

Ability to work under stress during high call volume.

Equal Opportunity Employer/Contractor.  

Comporium Communications
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